TERMS & CONDITIONS

Please read these conditions carefully before using this website, including all sections above. By using this website, you signify your agreement to be bound by these conditions of sale. We recommend that you print a copy of these terms & conditions of sale for your future reference.

MAKING A PURCHASE

Making a purchase could not be easier. Just browse our catalogue, and click on any items that you wish to buy and put them into the basket. After you have finished your selection, click on “Go to Checkout” and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payments via Global Payments.

Your order is being placed with Live Nation.

Your order will be fulfilled by G and W Leisure LTD trading as Fat Franks Camping Shop.

CLICK AND COLLECT

Click and Collect is a free service designed to make your festival an easy and more enjoyable experience.

Click and Collect orders can only be placed online and completed 48 hours before the opening day of the festival.
Our online prices are only available for click and collect purchases, price will be different when trading at festivals.

If the festival is cancelled, you will receive a 100% refund.

If your circumstance change and you wish to cancel your order before 48hrs of the festival opening, you will receive a 100% refund. If you wish to cancel your order with less than 48hrs before the opening of the festival you will encounter a £15 service charge to cover transport and admin cost as your order will be already for collection, the balance will then be refunded after the festival.

Click and collect refunds will take 3-5 working days to complete.

PRICING AND PRINT ERRORS

We have taken great care to illustrate our products as clearly and as accurately as possible. No responsibility will be accepted for errors and omissions. We reserve the right to alter specifications and prices without notice.

Our online prices are only available for click and collect purchases, price will be different when trading at festivals and can change without prior warning.

PRIVACY POLICY

Fat Franks Camping Shop do not disclose buyers’ information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. Data collected by this site is used to:

a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes.

COMPLAINTS

Please contact us immediately so we may speedily and fairly deal with the matter. We endeavour to reply to any e-mail/complaint within 2 working days. Customer services can be contacted on 01246 903 690 or email sales@fatfrankscampingshop.com.

RETURNS POLICY

If you are at all unhappy with any product, please get in touch with us immediately on 01246 903 690 or sales@fatfrankscampingshop.com, and we will explain exactly what to do with your product. A full refund will be granted for all goods returned unused and in their original packaging.

TAX CHARGES

All prices shown are inclusive of VAT at the appropriate rate at the time of purchase.

CREDIT CARD SECURITY

Card payments are processed via Global Payments.

GUARANTEE

Fat Franks Camping Shop will endeavour to fulfil your order and supply your goods as quickly and efficiently as possible.